D.R. Ebel Police & Fire Equipment is committed to getting your order to you quickly, accurately, and securely. Whether you’re ordering a single accessory or outfitting an entire fleet, our team works hard to process every order efficiently and provide support if questions arise.

Orders placed through our website are processed during normal business hours, Monday through Friday.

Most in-stock orders ship within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Orders containing special-order or backordered items may require additional processing time.

If you have questions about the status of your order, our customer support team is always happy to assist.

We proudly ship products nationwide.

Most orders are shipped using trusted carriers such as UPS or other appropriate delivery services depending on the size, weight, and destination of your order.

Delivery times vary based on:

• Product availability
• Shipping destination
• Carrier schedules
• Weather and other unforeseen delays

Tracking information will be provided whenever available.

While we stock many popular products, some items are ordered directly from the manufacturer.

If an item is temporarily unavailable:

• We’ll place the order with the manufacturer.
• Your order will ship as soon as the product arrives.
• We’ll gladly provide updates whenever possible.

Lead times vary by manufacturer and product.

Many products may be picked up directly from our showroom in Northwood, Ohio.

If you’d like to pick up your order:

• Contact us before arriving.
• We’ll notify you when your order is ready.
• Bring identification if required for restricted products.

If you’re not completely satisfied with your purchase, please contact us before returning any merchandise.

We’ll work with you to determine the best solution, whether that’s a return, exchange, warranty claim, or replacement.

To help us process returns efficiently, an RMA (Return Merchandise Authorization) number is required before returning merchandise.

To request an RMA:

• Contact our Customer Support team.
• Explain the reason for the return.
• We’ll provide return instructions if your return is eligible.

Returns received without an RMA may experience processing delays.

Generally, returned merchandise should:

• Be unused
• Be in original condition
• Include original packaging whenever possible
• Include all accessories and documentation

Certain items may not be eligible for return, including:

• Special-order products
• Custom-built items
• Installed products
• Restricted products
• Clearance items (when applicable)

Please contact us if you have questions regarding return eligibility.

If your shipment arrives damaged or contains the wrong item:

• Inspect your shipment immediately upon delivery.
• Retain the original packaging.
• Contact us as soon as possible.

Our team will work with you to resolve the issue quickly.

Many products sold by D.R. Ebel are covered by manufacturer warranties.

If you experience a product issue:

• Contact us.
• We’ll help determine warranty eligibility.
• We’ll assist you in contacting the manufacturer when appropriate.

Warranty coverage varies by manufacturer.

If you need to modify or cancel an order, please contact us immediately.

We’ll make every effort to accommodate your request before the order enters processing or ships.

Once an order has shipped, changes or cancellations may no longer be possible.

Questions about shipping, returns, warranties, or your order?

Our knowledgeable staff is here to help.

D.R. Ebel Police & Fire Equipment
3203 Woodville Road
Northwood, Ohio 43619

📞 419-691-3223
📞 800-800-EBEL

✉️ Contact Us Online