We’ve compiled answers to many of the questions we receive most often. If you don’t find what you’re looking for, our knowledgeable team is just a phone call, email, or showroom visit away.
No. You may check out as a guest without creating an account. However, creating an account allows you to save your billing and shipping information, view your order history, and enjoy a faster checkout experience on future purchases.
Yes. Our website features many of our most popular products, but we have access to thousands of additional items through our network of trusted manufacturers and distributors.
If you’re looking for a specific product that isn’t listed online, contact us. We’ll be happy to help locate it for you.
Absolutely. We regularly special-order products for law enforcement agencies, fire departments, businesses, municipalities, and individual customers. If you don’t see what you’re looking for, simply contact our sales team.
Yes. We are happy to provide quotations for government agencies, businesses, schools, and individual customers. Contact us with the products you’re interested in, and we’ll prepare a quote for you.
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, changes may no longer be possible.
Most in-stock items are processed and shipped within one to two business days. Orders placed on weekends or holidays will be processed on the next business day.
If an item is temporarily unavailable, we’ll order it from the manufacturer and ship it as soon as it arrives. Delivery times vary depending on manufacturer availability.
Yes. We ship products throughout the United States. Shipping methods and delivery times vary depending on your location and the products ordered.
Many products may be picked up at our Northwood, Ohio showroom. Please contact us before arriving so we can have your order ready.
If you need to return an item, please contact us first to obtain a Return Merchandise Authorization (RMA). Products must generally be returned in new, unused condition. Some restrictions apply.
Inspect your shipment upon delivery. If your package arrives damaged or appears to be missing items, contact us promptly so we can assist you with the claim process.
Most products are covered by the manufacturer’s warranty. Warranty coverage varies by manufacturer and product. If you have questions about warranty service, our staff will be happy to assist.
Yes. D.R. Ebel has decades of experience providing professional installation services for law enforcement, fire, EMS, municipal, commercial, and specialty fleet vehicles.
Our installation services include emergency lighting, sirens, consoles, computer mounting systems, prisoner transport equipment, radar systems, accessories, and complete vehicle upfitting.
Absolutely. Whether you need one vehicle or an entire fleet equipped, our experienced technicians can develop a solution tailored to your organization’s needs.
Absolutely. Our knowledgeable staff can explain the differences between Byrna launchers, projectiles, CO₂ cartridges, accessories, and maintenance requirements to help you choose the right system.
Yes. We stock a variety of Byrna accessories, including magazines, CO₂ cartridges, projectiles, holsters, and carrying cases.
Yes. We are currently developing a dedicated Byrna Experience Center featuring an indoor demonstration lane where customers can learn more about Byrna products and experience them before making a purchase.
Yes. Protecting your information is a priority. Our website uses secure encryption technology during checkout to help safeguard your personal and payment information.
For more information, please review our Privacy Policy.
If you’ve created an online account, simply use the “Forgot Password” link on the login page to reset your password. If you continue to experience problems, our customer service team will be happy to assist.
No. Creating an account is optional. You may shop as a guest or create an account for added convenience.
If your organization qualifies for tax-exempt purchasing, simply provide us with a copy of your tax exemption certificate. Once it’s on file, future qualifying purchases can be processed without resubmitting your documentation.
Yes. While D.R. Ebel has proudly served law enforcement and first responders since 1978, many of our products are available to businesses, security professionals, and the general public. Please note that certain products may be restricted by law or manufacturer requirements.
Our showroom is located at:
3203 Woodville Road
Northwood, Ohio 43619
Visitors are always welcome during normal business hours.
Our experienced team is happy to help.
- Visit our showroom
- Call us at 800-800-EBEL
- Use our online contact form
We’re committed to providing friendly, knowledgeable service before, during, and after your purchase.
© D.R. Ebel Police & Fire Equipment
