CUSTOMER SUPPORT CENTER
We’re Here to Help Before,
During, & After Your Purchase
Whether you’re shopping online, visiting our showroom, or outfitting
an entire fleet, we’re committed to providing exceptional service every
step of the way. Browse our support resources below or contact our
team for fast, friendly assistance.
At D.R. Ebel, customer service doesn’t end when your order is placed. Since 1978, we’ve built our reputation by providing quality products, technical expertise, and dependable support for law enforcement agencies, first responders, businesses, security professionals, and the general public.
Whether you’re purchasing a single item online or coordinating a large vehicle upfitting project, our experienced team is here to help answer your questions and ensure your experience is as smooth as possible.
No, you don’t have to register to make a purchase. We do require a billing and shipping address because how else would we get you your product.
However, D.R. Ebel Police and Fire Equipment give you the option to create a username so when you return, your checkout process will be hassle-free with saved shipping and billing information.
We collect the personal information you share with us using the highest level of state-of-the-art encryption software so your information is safe. We never use or sell your information. We disclose only the last four digits of your credit card number when confirming your order.
D.R. Ebel will use the email address you provide to send you a receipt of your order. We will NOT give that email address to any third parties and we will not e-mail you after your purchase. If you do wish to receive periodic newsletters on D.R. Ebel product specials please sign up for our newsletter in the top right corner of our home page.
Yes, we are happy to work with new and existing clients to find any product that you are looking for but do not see on our Website. Contact us by email at dresales@drebel.com or at 1.800.800.EBEL (3235) and let us know what you’re searching for—chances are good that we’ll be able to find it for you.
No problem, simply follow this link and your password will be e-mailed to the e-mail address you specified when you registered. To ensure delivery of email responses from us to your inbox (not bulk, spam or junk folders), please be sure to add info@drebel.com to your address book or approved senders list. If you still do not receive an email reminder within 10-15 minutes, simply send us an e-mail or call so we can first verify your information.
No problem, simply follow this link and your username will be e-mailed to the address you specified when you registered. To ensure delivery of email responses from us to your inbox (not bulk, spam or junk folders), please be sure to add info@drebel.com to your address book or approved senders list. If you still do not receive an email reminder within 10-15 minutes, simply send us an e-mail or call so we can first verify your information.
We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you’ve clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with drebel.com. Once a positive ID is made, your order continues. For your security, the verification process happens in the background every time you place an order on our site. More information on the D.R. Ebel privacy policy is available at D.R. Ebel Policies.
If you need to make any changes to or cancel your order, please call us immediately at 1.800.800.EBEL (3235). Read more at our D.R. Ebel Policies cancellation page.
If your organization is tax exempt, let us know. Provide us with a copy of your tax exemption certificate and we will be sure not to charge you tax on any of your purchases. We will even keep your exemption form on file so that when you make future purchases, you don’t have to resubmit the form.
Please click here to visit our Contact Us page and use the form provided to email us a message.
All pricing on products doesn’t include tax until the checkout process. The product price doesn’t include shipping, below our shipping rates are listed. Our checkout process simply breaks down the product cost in the first step and includes tax on the second step (only Ohio residents are taxed). Shipping rates are added on the third step of the order process. Orders are not complete until the fourth and final step is completed.
All orders you place on drebel.com are received and processed daily (orders placed on the weekend will be processed on Mondays). In-stock items will be shipped 24 to 48 hours from order time.
In-stock items ship via UPS. Delivery time varies depending on where your package is being shipped; typically from 1 to 6 business days in the contiguous United States.
Items that are not in stock (backordered) will be ordered from the manufacturer and shipped to the customer as soon as they are received in our warehouse. Depending on the manufacturer and the speed which we receive the item, typically deliveries on backordered products could take between 1 to 3 weeks.
All trademarks, copyrights and service marks are the exclusive property of their particular owners. All information contained on this Web site is copyright D.R. Ebel.
At D.R. Ebel, we strive to keep our Web site as accurate, reliable and up-to-date as possible. However, we are sometimes limited in our ability to provide product information by both the product’s manufacturer and other information sources in the industry. Because of this, we make no guarantees with regards to the accuracy of the data on this Web site. Product images and graphics may be slightly different, depending on manufacturer’s specifications. Some images used on this site are for display purposes only.
D.R. Ebel is happy to provide you and your company with Material Safety Data Sheets (MSDS) for OSHA-defined hazardous substances of products purchased at D.R. Ebel. Please reference your invoice number to help identify the product. To inquire, send us an email, call 800/800-EBEL or send a query to: 3203 Woodville Road, Northwood, OH 43619.
D.R. Ebel is not liable or obligated to take special actions or precautions when an extraordinary event or circumstance beyond our control, such as war, strike, riot, crime, act of God (e.g.: flood, earthquake, volcano), prevents us from shipping your product.
Product costs, availability and item specifications are subject to change without prior notice. It is the expressed right of D.R. Ebel to correct any misprints that appear on this Web site. This includes pricing and typographical errors. If you find an error on our Web site, please let us know.
If your organization is tax exempt, let us know. Provide us with a copy of your tax exemption certificate and we will be sure not to charge you tax on any of your purchases. We will even keep your exemption form on file so that when you make future purchases, you don’t have to resubmit the form.
Because of the sensitivity of some of the products we sell, such as ballistic armor and/or badges, we may require identification for some sales. Please do not feel insulted if we ask you to present identification; it is for your safety and to help maintain the integrity of this industry, as well as the safety of your family and friends.
The majority of the items sold by D.R. Ebel feature warranties that are provided to the customer by the manufacturer. You should receive a copy of the warranty with the product. Some companies now list warranty information on-line. If you did not receive a copy of the warranty with any product you ordered, call the manufacturer to obtain the information or check the company’s Web site for further details.
At D.R. Ebel, we hold our clients in the highest esteem. We respect your privacy and your right to keep the information you share with us confidential. We collect the personal information you share with us using the highest level of state-of-the-art encryption software so your information is safe. We never use or sell your information. We disclose only the last four digits of your credit card number when confirming your order.
We will use the email address you provide to send you special offers and savings from D.R. Ebel. We will not give that email address to any third parties. If you do not wish to receive periodic emails from our company, you can click the “remove” button at the bottom of the email.
We are happy to work with new and existing clients to find any product that you are looking for but do not see on our Web site. Contact us by email or at 800.800.EBEL and let us know what you’re searching for—chances are good that we’ll be able to find it for you.
If you need to cancel your order, do so as soon as possible after placing the initial order. Cancellations must be approved by D.R. Ebel. If products have been shipped, the customer will be responsible for shipping costs as well as a restocking fee.
If there are any problems with your order, give us a call at 800.800.EBEL. We will be happy to issue you a refund, credit or exchange on unused items (certain provisions apply). When you call, we will issue you a Return Materials Authorization number (RMA). All returns must be accompanied by an RMA number.
All orders you place on drebel.com are received and processed daily (orders placed on the weekend will be processed on Mondays). In-stock items will be shipped 24 to 48 hours from order time.
In-stock items ship via UPS. Delivery time varies depending on where your package is being shipped; typically from 1 to 6 business days in the contiguous United States.
Items that are not in stock (backordered) will be ordered from the manufacturer and shipped to the customer as soon as they are received in our warehouse. Depending on the manufacturer and the speed which we receive the item, typically deliveries on backordered products could take between 1 to 3 weeks.