We may collect information directly from you, automatically through your use of our Website, and from third-party service providers.

Information collected may include:

• Personal Information
• Name
• Company or agency name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• Purchase history
• Account login credentials
• Customer service communications
• Technical Information

When you visit our Website, we may automatically collect certain technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Internet service provider
• Referring website
• Pages visited
• Date and time of access
• Session duration
• Clickstream information

Like most commercial websites, our Website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember login information
• Save shopping cart contents
• Store customer preferences
• Analyze Website performance
• Improve Website security
• Deliver a more personalized browsing experience

Most browsers allow you to disable cookies. However, disabling cookies may affect certain Website functionality.

We may use website analytics services, including but not limited to:

• Google Analytics
• Other similar analytics technologies

These services help us understand how visitors use our Website so we can improve performance, navigation, and customer experience.

These providers may collect anonymous usage information in accordance with their own privacy policies.

Payment transactions are processed through secure third-party payment processors.

D.R. Ebel does not store complete credit card numbers on its Website servers.

Payment processors maintain their own privacy and security policies governing the processing of payment information.

We may use collected information to:

• Process orders
• Ship products
• Verify transactions
• Respond to inquiries
• Provide customer support
• Manage customer accounts
• Improve Website functionality
• Detect fraud
• Prevent unauthorized activity
• Comply with legal obligations
• Send requested communications
• Conduct internal business operations

If you subscribe to our newsletter or choose to receive promotional communications, we may periodically send information regarding:

• Product announcements
• Promotions
• New product releases
• Company news
• Industry information

You may unsubscribe at any time by following the instructions included in our emails.

Transactional emails related to orders or customer service will continue to be sent as necessary.

D.R. Ebel does not sell your personal information.

We may disclose personal information only as reasonably necessary to:

• Process payments
• Fulfill orders
• Arrange shipping
• Provide customer service
• Prevent fraud
• Protect our legal rights
• Comply with applicable law
• Respond to lawful governmental requests

We may also share information with trusted third-party service providers who assist us in operating our business.

These providers are contractually expected to protect the confidentiality of customer information.

We may utilize third-party providers for services including:

• Website hosting
• Payment processing
• Shipping
• Fraud prevention
• Email communications
• Website analytics
• Security monitoring
• Technical support

These providers receive only the information reasonably necessary to perform their services.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we utilize commercially reasonable security measures, no method of Internet transmission or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

Personal information is retained only for as long as reasonably necessary to:

• Complete transactions
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending upon applicable legal and regulatory requirements.

You may:

• Update account information
• Correct inaccurate information
• Request deletion where permitted by law
• Unsubscribe from marketing emails
• Disable cookies through your browser settings

Certain requests may be subject to identity verification.

This Website is not intended for children under thirteen (13) years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that information has been collected from a child under 13, we will promptly remove such information.

Our Website may contain links to third-party websites.

D.R. Ebel is not responsible for the privacy practices, content, or security of third-party websites.

Visitors are encouraged to review the privacy policies of any external websites they visit.

If applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of qualifying information
• Information regarding categories of collected information

Requests may require identity verification before processing.

Residents of certain states may have additional privacy rights under applicable state laws.

Where required by law, D.R. Ebel will honor qualifying requests regarding access, correction, deletion, or portability of personal information.

Some web browsers offer “Do Not Track” functionality.

Because there is currently no universally accepted standard governing such signals, our Website may not respond to all Do Not Track requests.

In the event D.R. Ebel undergoes a merger, acquisition, reorganization, or sale of substantially all assets, customer information may be transferred as part of that transaction, subject to applicable law.

This Website is operated from the United States.

Individuals accessing the Website from outside the United States acknowledge that their information may be transferred to and processed within the United States.

D.R. Ebel reserves the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting to this Website.

Your continued use of the Website following any revisions constitutes acceptance of the updated Privacy Policy.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

D.R. Ebel Police & Fire Equipment
3203 Woodville Road
Northwood, Ohio 43619

Phone: (419) 691-3223
Toll Free: (800) 800-3235

Email: Contact Us