By accessing this Website, creating an account, or purchasing products or services from D.R. Ebel Police & Fire Equipment (“D.R. Ebel,” “we,” “our,” or “us”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this Website.

Certain products offered through this Website may be subject to additional age requirements, licensing requirements, agency verification, or other legal restrictions. D.R. Ebel reserves the right to refuse any order that does not satisfy applicable legal or manufacturer requirements.

You agree not to:

• Violate any applicable law or regulation.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with Website operations.
• Use automated tools to collect Website data without permission.

Violation of these Terms may result in suspension or termination of Website access.

However:

• Manufacturers may change specifications without notice.
• Product colors may vary slightly.
• Product photographs are representative.
• Packaging may differ from images shown.
• Availability is not guaranteed until your order is accepted.

D.R. Ebel reserves the right to correct errors at any time.

Prices may change without notice.

Pricing errors may occasionally occur. If a product is listed at an incorrect price due to typographical, technical, or supplier errors, D.R. Ebel reserves the right to cancel or refuse any order placed at the incorrect price.

If payment has already been processed, a refund will be issued promptly.

Orders become final only after review and acceptance by D.R. Ebel.

We reserve the right to:

• Refuse any order
• Limit quantities
• Cancel suspected fraudulent transactions
• Require identity verification
• Request agency credentials when applicable

Accepted payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Delivery dates are not guaranteed.

D.R. Ebel is not responsible for delays caused by:

• Weather
• Carrier delays
• Manufacturer shortages
• Customs
• Government restrictions
• Force majeure events

Risk of loss transfers to the purchaser upon delivery to the shipping carrier unless otherwise required by law.

Certain products may not be eligible for return, including:

• Special-order items
• Custom products
• Installed equipment
• Restricted products
• Products showing signs of use

An RMA number may be required before merchandise is returned.

These products may include, but are not limited to:

• Ballistic armor
• Law enforcement badges
• Restricted identification products
• Certain less-lethal products
• Agency-specific equipment

D.R. Ebel reserves the right to request documentation verifying eligibility before fulfilling any order.

Unless otherwise expressly stated, D.R. Ebel does not provide separate warranties beyond those supplied by the manufacturer.

Customers should review warranty documentation included with their purchase.

D.R. EBEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT

Some jurisdictions do not permit certain warranty exclusions. Those limitations shall apply only to the extent permitted by law.

• WEBSITE USE
• PRODUCT PURCHASES
• PRODUCT FAILURE
• SERVICE INTERRUPTIONS

OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE CLAIM.

Manufacturer trademarks remain the property of their respective owners.

No content may be copied or reproduced without written permission.

Any legal action arising under these Terms shall be brought exclusively in the appropriate state or federal courts located within the State of Ohio.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the Website constitutes acceptance of the revised Terms.

Phone: (419) 691-3223
Toll Free: (800) 800-3235

You agree to notify D.R. Ebel immediately of any unauthorized use of your account or any other suspected security breach.

D.R. Ebel reserves the right to suspend or terminate accounts at its sole discretion, including accounts suspected of fraudulent, unlawful, or abusive activity.

You are responsible for updating your account information as necessary to ensure accurate billing, shipping, and communication.

D.R. Ebel is not responsible for delays or losses resulting from inaccurate or incomplete customer information.

The purchaser is solely responsible for determining whether ownership, possession, transportation, installation, or use of any product is lawful within their jurisdiction.

D.R. Ebel reserves the right to:

• Refuse the sale of restricted products.
• Require proof of identity or eligibility.
• Verify law enforcement, government, military, or business credentials.
• Cancel orders that do not comply with applicable laws or manufacturer requirements.

Compliance with all applicable laws remains the sole responsibility of the purchaser.

Installation schedules are estimates and may be affected by product availability, vehicle delivery schedules, labor availability, or circumstances beyond our control.

Customers are responsible for ensuring that vehicles presented for installation are mechanically sound and free from conditions that may interfere with installation.

Additional labor resulting from undisclosed vehicle modifications, damage, or pre-existing electrical issues may result in additional charges.

D.R. Ebel shall not be responsible for failures resulting from defective customer-provided equipment or manufacturer defects associated with those products.

The Website may occasionally become unavailable due to:

• Scheduled maintenance
• System upgrades
• Internet service interruptions
• Third-party service failures
• Security incidents
• Circumstances beyond our reasonable control

D.R. Ebel shall not be liable for any losses resulting from temporary Website interruptions.

D.R. Ebel does not control, endorse, or assume responsibility for the content, products, services, or privacy practices of third-party websites.

Accessing third-party websites is done entirely at your own risk.

Electronic communications satisfy any legal requirement that communications be provided in writing.

Unless otherwise stated:

• Promotions may not be combined.
• Promotions have no cash value.
• Promotions may be modified or discontinued without notice.
• Promotional pricing applies only during the stated promotional period.

Customers claiming tax-exempt status are responsible for providing valid exemption documentation before an order is finalized.

Failure to provide appropriate documentation may result in sales tax being collected.

Certain products may be subject to United States export laws, regulations, or manufacturer restrictions.

Customers are responsible for complying with all applicable export regulations and agree not to export or re-export restricted products in violation of United States law.

Purchasers are responsible for:

• Reading all manufacturer instructions.
• Following applicable safety recommendations.
• Using products only for their intended purpose.
• Complying with all applicable federal, state, and local laws.

Improper use of products may result in injury, property damage, or legal consequences.

Product descriptions, recommendations, articles, and resource materials should not be interpreted as legal, tactical, engineering, safety, or professional advice.

Customers should consult qualified professionals when appropriate before making purchasing or operational decisions.

D.R. Ebel may assign its rights or obligations without restriction in connection with a merger, acquisition, sale of assets, or corporate reorganization.

These Terms supersede all prior oral or written communications relating to the subject matter herein.